Privacy Policy
Privacy Policy
Effective Date: June 17, 2026
TrialSphere Clinical Research, formerly MD First Research Chandler, (“TrialSphere,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information and health-related information you share with us. This Privacy Policy explains how we collect, use, disclose, safeguard, and retain information through our website, forms, communications, and related clinical research interest activities.
This Privacy Policy applies to visitors and users of www.trialsphereaz.com and to individuals who contact TrialSphere about clinical research opportunities, events, education, referrals, or general inquiries.
This Privacy Policy is intended to explain our website and inquiry-related privacy practices. Participation in a specific clinical research study may involve additional privacy notices, informed consent documents, HIPAA authorization forms, study-specific disclosures, Institutional Review Board (“IRB”) materials, sponsor/CRO requirements, and regulatory documentation.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
Name
Email address
Phone number
Mailing address, when provided
Preferred contact method
Interest in a clinical research study
General health condition or study-interest information
Referral or provider information, when applicable
SMS/text messaging consent, when provided
Any other information you choose to submit through our website, forms, email, phone, or other communication channels
We may also collect limited technical information automatically when you visit our website, such as:
Browser type
Device type
IP address
Pages visited
Date and time of visit
Referral source
Cookie or analytics information, depending on your consent settings
We do not intentionally request or encourage visitors to submit detailed medical histories, sensitive diagnoses beyond study-interest screening, Social Security numbers, insurance information, financial account information, or emergency medical information through general website forms.
2. Health Information and Clinical Research Inquiries
Because TrialSphere conducts clinical research, some information submitted through our website or communication channels may relate to health conditions, study eligibility, or clinical research interests.
Submitting information through the website does not enroll you in a clinical study and does not replace the informed consent process. If you are considered for a specific study, you may receive additional study-specific documents, including informed consent forms, HIPAA authorization forms, IRB-approved materials, and sponsor/CRO privacy disclosures.
Study participation is voluntary. You may ask questions before deciding whether to participate in a study, and you may decline to provide certain information; however, some information may be required to evaluate potential eligibility or communicate with you about available research opportunities.
3. How We Use Information
We may use information we collect to:
Respond to your inquiry
Contact you about clinical research opportunities
Provide information about studies, events, education, or services
Conduct preliminary study-interest or referral follow-up
Communicate with participants, caregivers, providers, sponsors, CROs, or study partners as appropriate
Schedule calls, visits, screenings, or appointments
Improve website functionality and user experience
Maintain website security
Comply with legal, regulatory, contractual, ethical, and clinical research obligations
Support IRB, sponsor, CRO, regulatory, audit, or oversight requirements when applicable
Maintain records required for clinical research operations and compliance
4. How We Share Information
TrialSphere does not sell personal information, health information, phone numbers, email addresses, or SMS/text messaging consent information.
We may share limited information only as appropriate and permitted or required by law, including with:
Clinical research sponsors
Contract research organizations (“CROs”)
Institutional Review Boards (“IRBs”)
Study investigators and authorized research personnel
Health care providers or referral sources, when applicable and authorized
Laboratories, imaging centers, pharmacies, or vendors involved in a study, when applicable
Regulatory authorities, such as the U.S. Food and Drug Administration (“FDA”), Office for Human Research Protections (“OHRP”), or other oversight agencies
Service providers supporting website hosting, email delivery, form processing, analytics, security, scheduling, or communications
Legal, compliance, privacy, or professional advisors
Other parties when required by law, subpoena, regulation, audit, inspection, or safety reporting obligation
When we use service providers, we expect them to protect information and use it only for the services they provide to us. When protected health information is involved, appropriate agreements, safeguards, authorizations, or regulatory permissions are used as applicable.
5. HIPAA and Protected Health Information
Certain health information collected or maintained by TrialSphere may be considered protected health information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and related regulations, depending on the context in which it is collected, used, or maintained.
When HIPAA applies, TrialSphere uses and discloses PHI only as permitted by HIPAA, applicable law, study-specific authorization, informed consent, IRB or Privacy Board waiver, regulatory requirement, or another permitted basis.
For clinical research, PHI may be used or disclosed with your written authorization or, in limited circumstances, under an IRB or Privacy Board waiver or other permitted HIPAA pathway. Study-specific documents will provide additional details when applicable.
This website Privacy Policy does not replace any HIPAA Notice of Privacy Practices, HIPAA authorization, informed consent form, or study-specific privacy disclosure that may apply to a specific study or clinical research activity.
6. Institutional Review Board, Sponsor, CRO, and Regulatory Oversight
Clinical research studies may be reviewed and overseen by IRBs, sponsors, CROs, regulatory agencies, or other authorized oversight entities. These entities may review study records, source documentation, consent records, safety information, and regulatory files as permitted or required by applicable law, study protocol, contract, informed consent, HIPAA authorization, or IRB approval.
When feasible and appropriate, TrialSphere uses coded or unique study identification numbers rather than names or direct identifiers in study-related documentation, communications, tracking, and sponsor/CRO-facing materials. Directly identifying information is limited to authorized personnel and systems where needed for study operations, regulatory compliance, participant safety, or required oversight.
Participant-identifiable information is handled according to applicable privacy requirements, study documents, sponsor/CRO requirements, and regulatory standards. Public study listings, including ClinicalTrials.gov records, should not include participant-identifiable personal information.
7. ClinicalTrials.gov and Public Study Information
Some clinical studies may be registered or reported on ClinicalTrials.gov or other public registries, as required by law, sponsor policy, NIH policy, FDAAA requirements, or other applicable rules.
ClinicalTrials.gov records generally include study-level information such as study title, condition, eligibility criteria, locations, contacts, sponsor information, and results data when required. TrialSphere does not intentionally submit participant names, direct contact information, or other directly identifying participant information to public ClinicalTrials.gov study records.
8. SMS/Text Messaging
If you provide a mobile phone number and consent to receive text messages, TrialSphere may send SMS/text messages related to clinical research inquiries, study opportunities, scheduling, reminders, events, or follow-up communication.
SMS/text messaging is optional. Message and data rates may apply. Message frequency may vary. You may opt out of SMS/text messages at any time by replying STOP, or you may contact us directly to update your communication preferences.
TrialSphere does not sell, rent, or share SMS consent, mobile phone numbers, or text messaging opt-in information for third-party marketing purposes.
9. Email Communications
If you contact us by email or submit an online form, we may respond by email. Email may not always be encrypted or fully secure. Please avoid sending detailed medical histories, urgent medical concerns, Social Security numbers, financial information, or other highly sensitive information by general email or website forms.
If you are participating in a specific study, follow the communication instructions provided by the study team.
10. Cookies, Analytics, and Website Tracking
Our website may use cookies and similar technologies to support website functionality, security, analytics, user preferences, and performance measurement.
Depending on your consent choices and website settings, cookies may help us understand how visitors use the site, improve page performance, and support basic website functionality. Some cookies may be necessary for the website to work properly.
Where required, the website may present cookie consent options through a consent management tool. You may adjust your browser settings to refuse or delete cookies; however, some parts of the website may not function properly without certain cookies.
11. Data Security
TrialSphere uses administrative, technical, and physical safeguards designed to protect personal information and health-related information from unauthorized access, disclosure, alteration, or destruction.
No website, email system, form, database, or electronic transmission can be guaranteed to be completely secure. We encourage visitors not to submit highly sensitive information through general website forms unless specifically requested through an appropriate secure process.
12. Data Retention
We retain information for as long as reasonably necessary to respond to inquiries, manage communications, support clinical research operations, comply with legal or regulatory obligations, maintain business records, support audit or oversight requirements, and satisfy study-specific retention obligations.
Clinical research records may be retained for periods required by study protocols, sponsors, CROs, IRBs, FDA regulations, contractual obligations, or other applicable laws and regulatory standards.
13. Your Choices and Rights
Depending on the type of information involved and applicable law, you may have the right to:
Request access to certain information
Request correction of certain information
Update your contact preferences
Opt out of non-essential communications
Withdraw SMS/text messaging consent
Ask questions about how your information is used
Request information about study-specific privacy practices
Some rights may be limited by legal, regulatory, clinical research, safety, recordkeeping, or contractual obligations.
If you are enrolled in a clinical study, your rights related to study records, PHI, withdrawal, continued use of already-collected data, and study-related disclosures will be explained in the applicable informed consent form, HIPAA authorization, and study documents.
14. Children’s Privacy
TrialSphere’s website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13 through the general website.
If a study includes minors or legally authorized representatives, collection and use of information will occur only through appropriate study-specific consent, assent, parental permission, HIPAA authorization, IRB approval, and applicable legal or regulatory requirements.
15. Third-Party Links
Our website may include links to third-party websites, study resources, social media platforms, public registries, sponsor materials, or external resources. TrialSphere is not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage visitors to review the privacy policies of external websites before submitting information to them.
16. Breach Notification and Incident Response
If TrialSphere identifies a privacy or security incident involving personal information, health information, or unsecured protected health information, we will evaluate the incident and provide notifications as required by applicable law, HIPAA, state privacy or breach-notification laws, sponsor/CRO requirements, IRB requirements, contractual obligations, or other applicable rules.
17. California and State Privacy Rights
Depending on your state of residence and the type of information involved, you may have additional privacy rights under state privacy laws. TrialSphere does not sell personal information and does not sell or share SMS consent information for third-party marketing purposes.
If you have questions about state-specific privacy rights, contact us using the information below.
18. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, clinical research operations, technology, legal requirements, regulatory expectations, or privacy practices.
When updates are made, the effective date will be revised. Material changes may be communicated through the website or other appropriate methods.
19. Contact Us
If you have questions about this Privacy Policy, your information, communication preferences, or privacy practices, contact TrialSphere Clinical Research:
TrialSphere Clinical Research
3190 South Gilbert Road, Suite 5
Chandler, AZ 85286
Phone: (623) 267-8314
Email: ClinicalTrials@TrialSphereAZ.com
For study-specific privacy questions, please refer to the applicable informed consent form, HIPAA authorization, study contact information, or research team instructions.
